FAQ

FAQ – Frequently Asked Questions

Shipping

How long does shipping take?
Orders are processed within 1–3 business days.
Once shipped, delivery usually takes 5–10 business days, depending on your location.

Do you offer free shipping?
Yes, we offer free shipping on all orders.

Order Tracking

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
You can also track your order via the Track your order page on our website.

Returns & Refunds

What is your return policy?
You can return items within 14 days of receiving your order, provided they are unused, unworn, and in original condition.

How do I start a return?
Please contact us via the Contact Us page or email us at info@auren-wear.com Our team will guide you through the process.

When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days.

Sizing & Products

How do I choose the right size?
Each product page includes a size selection. If you are unsure, feel free to contact us for assistance before placing your order.

Are your products true to size?
Our products are designed to fit true to size. Fit may vary slightly depending on the style.

Payments

Which payment methods do you accept?
We accept major payment methods including credit cards and other secure payment options shown at checkout.

Is my payment information secure?
Yes. All payments are processed through secure and trusted payment providers.

Contact & Support

How can I contact customer support?
You can reach us via:

We aim to respond to all inquiries within 24–48 business hours.

General

Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once shipped, changes may no longer be possible.

 

What we stand for

Quality you can feel

We believe quality doesn’t need to shout. From fabric choice to finishing details, every piece is selected to feel comfortable, flattering, and well-made.

Simplicity with purpose

Our designs are clean and refined, made to enhance your look without overpowering it. Less noise, more confidence.

Made for real life

AUREN is designed for real women and real days. Our pieces move with you, feel good on your body, and work effortlessly for different moments and occasions.

Our collections

From elegant dresses and feminine skirts to statement jumpsuits and timeless blazers, AUREN offers a curated wardrobe designed to fit seamlessly into your everyday style.

Every piece is chosen to help you feel polished, confident, and comfortable without overthinking it.

Why Shop With Us

✓ Free shipping
✓ 30-day return policy
✓ Secure payments
✓ Dedicated customer support

We are committed to providing a smooth and enjoyable shopping experience from start to finish.

Join the Auren Community

Discover pieces designed to elevate your everyday wardrobe.
Explore the collection and find your new favorites.

Our collection

Business details

Business Address
AUREN
Sint Willibrordusstraat 36
1073 XM Amsterdam
Netherlands

Customer Support
Email: info@auren-wear.com
Phone (UK): +44 7400 756729

Support Hours
Monday – Friday, 09:00 – 17:00 (CET)

Sales Region
We currently sell and ship exclusively within the United Kingdom.

Fulfilment Information
AUREN is a Netherlands-based fashion brand operating from Amsterdam and serving customers within the United Kingdom.

Orders are processed from our Amsterdam base and fulfilled through trusted logistics partners serving UK customers.

We work with trusted production and fulfilment partners to ensure consistent product quality, reliable delivery, and a smooth customer experience.