Terms of service

Terms of Service

Overview

This website is operated by AUREN. Throughout the site, the terms “we”, “us” and “our” refer to AUREN.
By accessing or using our website and services, you agree to be bound by these Terms of Service.

If you do not agree to all terms and conditions, you may not access the website or use any services.

General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time
  • Prices for our products are subject to change without notice
  • We reserve the right to modify or discontinue products or services at any time
  • Any new features or tools added to the store shall also be subject to these Terms of Service

Products & Availability

We make every effort to display product descriptions, colours, images, and details as accurately as possible.
However, we cannot guarantee that your device’s display of colours will be completely accurate.

Product availability is not guaranteed and may change at any time.

Payments

We accept the following payment methods, all of which are processed securely:

  • Visa & Mastercard Widely accepted debit and credit cards used in the United Kingdom and internationally.
  • American Express Available for customers who prefer to pay with American Express cards.
  • Apple Pay A fast and secure payment method for customers using Apple devices.
  • Google Pay A convenient payment option for customers using Android devices or Google accounts.
  • Shop Pay Shopify’s accelerated checkout, allowing returning customers to complete purchases quickly and securely.

All payments are processed through secure, encrypted payment gateways.
AUREN does not store or have access to your full payment details.

Payment is required at the time of purchase. Orders will not be processed until payment has been successfully completed.

Shipping & Delivery

Delivery times provided are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or peak periods.

We are not responsible for delays caused by shipping carriers or customs authorities.

Returns & Refunds

Returns and refunds are handled according to our Refund Policy, which can be found on our website.
By placing an order, you agree to the terms outlined in that policy.

Limitation of Liability

To the fullest extent permitted by law, AUREN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands.

Changes to Terms

We reserve the right to update or replace any part of these Terms of Service at any time.
Changes will take effect immediately upon being posted on this page.

Business information

AUREN
Business address:
Keurenplein 41
1069CD Amsterdam
Nederland

Customer support:
Email: info@auren-wear.com
Phone (UK): +44 7400 756729
Support hours: Mon–Fri, 09:00–17:00 (CET)

For questions or support, please contact us via our contact page:   https://www.auren-wear.com/pages/contact-us